shipping & returns policy

Kindly be reminded that plants are perishable. By making this purchase, you assume full responsibility for the care and maintenance of the plants. We regret to inform you that we cannot guarantee or provide replacements for any plants that may perish after the point of sale. It is important to note that a 15% service fee will be applied to any returns of plant purchases.

Order Tracking

For online orders of gift items, Ponderosa Cactus will forward you an email confirmation containing your tracking number. If you fail to receive this email, kindly reach out to us, and we’ll gladly supply you with the relevant information. If your order is shipped via UPS, it can be tracked on the UPS website or by directly contacting UPS. For orders shipped through USPS, tracking can be done on their website.

Delivery Timeline

We typically dispatch most orders within 1-2 business days. We request that you anticipate up to 10 business days for orders being delivered within the continental United States. For international orders, the delivery could extend up to 20 business days or more.
tracking capabilities.

come check us out

No matter where you visit us, you can count on friendly service and an exceptionl selection of cacti and houseplants. We also offer charming gifts and unique decor items. At Ponderosa Cactus, we are here to help you add some greenery to your indoor and outdoor spaces and are happy to answer any questions you may have about our selection.

Visit our plant nursery in Tucson today.